Technical Service & Application Support

For Physical Property Measurement, Magnetometer, Optical Cryostats and Cryogenic Systems


Our factory trained engineers hold years of experience in both application and service. We provide helpful advice and together with you, find individual solutions for your particular service/application requirements.

The UK Service Department offers fast front line local support to users within the UK and Ireland. We are backed by our extensive and experienced European Service Department, based in Darmstadt Germany, and by our US Service Department and Factory Engineers, based in the Quantum Design Headquarters in San Diego, California. We offer helpful advice and can work with you to find individual solutions to your particular application.

Request quotation for parts and accessories


Working in collaboration with our worldwide service colleagues we offer:

  • System installations and user training
  • Spare parts and accessories
  • System calibrations
  • Instrument relocation assistance
  • Test and sample measurements, from either our Darmstadt or San Diego applications laboratories
  • Ongoing system support


Quantum Design TeamViewer


Dr Jordan Thompson

Service Engineer - Cryogenics and Instrumentation
+44 (0)1372 378822

When emailing us regarding a Service issues, please include as much information as possible including System Type, Serial Number (normally located on the back of the system cabinet), System Software Version and a full description of the problem.

Ongoing service support contracts:

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