Technical Service & Application Support
For Physical Property Measurement, Magnetometer, Optical Cryostats and Cryogenic Systems
WE UNDERSTAND YOUR PROBLEM
Our factory trained engineers hold years of experience in both application and service. We provide helpful advice and together with you, find individual solutions for your particular service/application requirements.
The UK Service Department offers fast front line local support to users within the UK and Ireland. We are backed by our US Service Department and Factory Engineers, based in the Quantum Design Headquarters in San Diego, California. We offer helpful advice and can work with you to find individual solutions to your particular application.
Working in collaboration with our worldwide service colleagues we offer:
- System installations and user training
- Spare parts and accessories
- System calibrations
- Instrument relocation assistance
- Test and sample measurements, from either our Darmstadt or San Diego applications laboratories
- Ongoing system support
“The QDUKI service team have provided professional, responsive, and thorough support over many years. Their efficient assistance has been vital in keeping our MPMS and PPMS in good working order. This has allowed our research group to publish numerous academic papers relating to material discovery and characterisation.”
Dr Hongjun Niu, University of Liverpool
Quantum Design Teamviewer
Dr. Jordan Thompson, Service Manager
Jordan received his PhD in 2016 from the University of Oxford on the topic of inelastic neutron scattering and heat capacity measurements on rare earth oxide materials at low temperatures and high magnetic fields. Jordan joined Quantum Design UK and Ireland in 2017, and his specialties lie in making Quantum Design equipment work for customers; through installing new equipment, servicing existing equipment, and advising customers on how to optimise their experiments to get the best possible results.
Liam Colman, Field Service Engineer
Liam graduated with a first-class master's degree in 2021 from the University of Lancaster, with a specialisation in low temperature helium physics. He operated their advanced wet dilution refrigerator at a base temperature of 2mK to study quantum turbulence in superfluid He-3. Liam joined Quantum Design in January 2024 and is excited to help customers with any queries that may arise. He will be aiding customers with installation or operation of their systems to ensure their experiments run as smoothly as possible. Liam will specialise in dealing with Montana Instruments.
