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Technical Service & Application Support

For Physical Property Measurement, Magnetometer, Optical Cryostats and Cryogenic Systems


Our factory trained engineers hold years of experience in both application and service. We provide helpful advice and together with you, find individual solutions for your particular service/application requirements.

The UK Service Department offers fast front line local support to users within the UK and Ireland. We are backed by our extensive and experienced European Service Department, based in Darmstadt Germany, and by our US Service Department and Factory Engineers, based in the Quantum Design Headquarters in San Diego, California. We offer helpful advice and can work with you to find individual solutions to your particular application.

You may also find Pharos, Quantum Design's digital library a useful source of information.
  • Working in collaboration with our worldwide service colleagues we offer:
  • System installations and user training
  • Spare parts and accessories
  • System calibrations
  • Instrument relocation assistance
  • Test and sample measurements, from either our Darmstadt or San Diego applications laboratories
  • Ongoing system support
  • Contact: Dr Jordan Thompson
    Service Engineer- Cryogenics and Instrumentation

    +44 (0)1372 378822

    When emailing us regarding a Service issues, please include as much information as possible including System Type, Serial Number (normally located on the back of the system cabinet), System Software Version and a full description of the problem.

    Ongoing service support contracts:

    Providing peace of mind service support plans beyond the 12 month new system warranty

    We have recently introduced a new service/maintenance plan "CompleteCare" that promises to support your system well beyond its initial warranty period. Although chargeable, you can select one of 3 levels of extended service that match your requirements for service, ensuring that your system is maintained and supported ongoing.

    Please download our brochures for more details.

    Pharos is a digital library containing system documentation, recommended measurement techniques, and other useful information to help you better understand and use your QD system.

    Register for Pharos

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